Refund policy
Return & Refund Policy
Last Updated: July 2026
At Al-Hadaya, we take pride in offering premium Islamic gifts that are carefully curated and packaged with the highest standards of quality. Customer satisfaction is our priority, and we are committed to resolving any genuine issues promptly.
1. Return & Exchange Window
We offer a 7-day return or exchange policy for all products.
If you receive a defective, damaged, incorrect, or incomplete item, please contact us within 7 days of the delivery date.
Email: support@al-hadaya.com
Please include:
- Order Number
- Clear video of the product unboxing from scratch
- A brief description of the issue
Requests received after 7 days from the date of delivery may not be eligible for return, exchange, or refund.
2. Eligible Returns & Exchanges
You may request a return or exchange if:
- You received a damaged product.
- You received a defective product.
- You received the wrong product.
- Your order arrived with missing items.
- The product has a manufacturing defect.
We will provide an appropriate resolution, which may include:
- Replacement
- Exchange
- Full Refund
3. Condition of Returned Products
To be eligible for a return:
- The product must be unused.
- It must be in its original packaging.
- All accessories, tags, and inserts must be included.
4. Refund Process
After receiving and inspecting the returned product, we will notify you by email regarding the approval or rejection of your refund.
- Refunds will be processed to the original payment method.
- Processing time is generally 7 business days after approval.
- Depending on your bank or payment provider, the amount may take additional time to reflect in your account.
To help us process your request quickly, we recommend providing a clear, uninterrupted unboxing video recorded from the time the package is opened. In some cases, this may be required to verify claims of damage, missing items, or incorrect products.
5. Exchange Process
product is eligible for an exchange due to damage, defect, or an incorrect item received, we will replace it with the same product (subject to stock availability).
6. Return Shipping
- Wrong product sent
- Damaged product
- Manufacturing defect
Al-Hadaya will bear the return shipping cost.
7. Customer Responsibility
- Customers are responsible for providing the correct shipping address and contact details at the time of placing the order.
- Al-Hadaya shall not be responsible for delays or non-delivery caused by incorrect or incomplete shipping information.
8. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
+91-9718548522
Al-Hadaya
🌐 https://www.al-hadaya.com
